Frequently asked questions
How can I place an order on the Vanaya website?
To place an order, simply explore our collection of fragrances, add your chosen perfume to the cart, and proceed to checkout. Follow the on-screen instructions to enter your details and complete your purchase.
What payment options are available?
We accept a wide range of secure payment methods, including all major credit/debit cards, net banking, UPI, and popular digital wallets for your convenience.
How can I track my order?
As soon as your order is shipped, you will receive an email from us containing your tracking number and a link to track your package's journey to your doorstep.
Do you offer international shipping?
Currently, Vanaya ships exclusively within India. We are working on expanding our reach in the future!
Can I change my shipping address after placing an order?
To ensure swift delivery, our fulfillment process begins the moment you place your order. Because of this, we are unable to change the shipping address once an order is confirmed. Please double-check your address before completing your purchase.
Can I change or cancel my order after it's placed?
Due to our immediate fulfillment process designed for quick delivery, we are unable to modify or cancel an order once it has been submitted. Please ensure all details in your cart are correct before finalizing your payment.
What is your return policy?
At Vanaya, to ensure the highest quality and integrity of our fragrances, all sales are final. We do not accept returns or exchanges. We encourage you to review your order details carefully before purchasing. If you believe you have received a damaged or incorrect item due to our error, please contact us within 48 hours of delivery as per our policy.
Is the fragrance long-lasting?
Yes, our fragrances are formulated as Eau de Parfum (EDP), containing a high concentration of perfume oils to ensure a rich and long-lasting scent experience throughout your day.
Are your fragrances suitable for daily use?
Absolutely! Each fragrance in the Vanaya collection is designed to be versatile and perfect for everyday wear, adding a touch of elegance to any occasion.
Are your perfumes safe to use?
Your safety is our priority. Our perfumes are crafted using high-quality, skin-safe ingredients and are free from harmful chemicals like parabens and phthalates, ensuring a beautiful and safe fragrance experience.
Are your products cruelty-free?
Yes. We are proud that all Vanaya perfumes are 100% cruelty-free. We are committed to ethical practices and never test our products on animals.
Are your products made in India?
Yes, we are a proudly 'Made in India' brand. Every Vanaya perfume is conceptualized, crafted, and bottled in India, celebrating local expertise and craftsmanship.