Shipping policy

At Vanaya, we are committed to delivering your order with care and efficiency. We partner with Shiprocket, a leading shipping aggregator, to utilize their network of reliable courier services and ensure your package reaches you safely and on time.

Processing & Delivery Timelines

 

We've made our timeline clear so you know exactly when to expect your items.

  • Order Processing: Your order is typically processed and prepared for dispatch within 1-2 business days.

  • Transit Time: Once handed over to our courier partner, delivery within India generally takes 3-7 business days.

  • Total Estimated Delivery: You can typically expect your order at your doorstep within 4 to 9 business days from the time you place it.

Please note: Business days are Monday through Saturday, excluding public holidays. Timelines are estimates and can vary based on your location and unforeseen logistical factors.

 

Packaging Details

 

We understand that secure packaging is crucial to ensure your items arrive in perfect condition.

  • Secure & Safe: Every item is packed securely in sturdy boxes or tear-proof mailer bags with protective materials like bubble wrap to prevent any damage during transit.

  • Discreet Packaging: We use neutral, unbranded outer packaging to ensure the privacy and security of your order.

 

Order Tracking Details

 

You'll be kept in the loop from the moment your order leaves us.

  • Confirmation: Once your order is shipped, you will receive a shipping confirmation email and/or SMS from us and our platform partner, Shiprocket.

  • Tracking Link: This notification will contain your unique tracking number and a direct link to the courier's website, where you can follow your package's journey in real-time.

  • Activation: Please allow up to 24 hours for the tracking information to become active in the courier's system after you receive the notification.

 

Shipping & Delivery Process

 

  • Shipping Costs: All shipping fees are calculated at checkout based on your order's weight, dimensions, and delivery destination. The final cost will be displayed for your approval before you complete the purchase.

  • Delivery Hours: Our courier partners deliver between 9:00 AM and 8:00 PM, Monday through Saturday.

  • Signature Confirmation: To ensure secure delivery, a signature is typically required upon receipt. Please ensure someone is available at the shipping address to accept the package. If you are unavailable, the courier will usually attempt redelivery. After multiple failed attempts, the package may be returned to us.

  • Damaged Packages: Please inspect the package upon delivery. If you notice any damage or signs of tampering, do not accept the delivery and contact our customer care team immediately. If you accept the package, you must report any issues within 24 hours of receipt.